1. Scope of This Notice
This privacy notice applies to the Casinotrell website, including the homepage, review pages, legal pages, contact interactions, and any related editorial features hosted under the casinotrell.com domain. It covers information collected directly from visitors, automatically through the operation of the site, and indirectly through technical service providers acting on our behalf. It does not apply to third-party casino operators, payment services, social networks, or other websites that may be linked from our pages.
When you click from Casinotrell to an operator site, that destination becomes independently responsible for its own collection and use of personal information. You should read the privacy notice of any operator you visit because our review and comparison function does not give us access to your casino account, deposits, or gambling history.
2. Who Controls Your Data
Casinotrell acts as the data controller for personal data processed through this website for editorial, technical, legal, and administrative purposes. References in this notice to “we”, “our”, or “us” mean Casinotrell as the operator of the comparison platform. For privacy questions, data requests, or complaints regarding the way we handle personal information, you may contact us at privacy@casinotrell.com.
We keep responsibility for the personal data that reaches us through website analytics, consent preferences, server logs, and email correspondence sent to us. We do not control data you submit directly to casinos after leaving our site, even if you initially discovered those brands through our content.
3. Categories of Personal Data We Collect
The information we collect depends on how you use the site. It may include device and browser data, IP address, operating system, approximate location derived from IP, pages visited, consent preferences, referral source, and interaction timing. If you contact us by email, we may also collect your name, email address, the content of your message, and any attachments or supporting details you choose to provide.
We do not knowingly collect special category data through normal browsing. We do not operate gambling accounts, and we do not request payment card data, identity documents, or sensitive responsible gambling records through the public website. If you send sensitive information voluntarily by email, we will only process it to the extent needed to respond appropriately and will avoid retaining it for longer than necessary.
4. How We Collect Data
Some information is collected automatically when your browser requests pages from our servers. This includes standard technical log information needed for security, troubleshooting, and service delivery. We may also use cookies or similar technologies to remember consent choices, support essential site functions, and measure traffic patterns where lawful consent has been given.
Other information comes directly from you when you send us a message, click a mail link, or provide feedback about a page. We may also receive limited technical reporting from hosting providers, analytics tools, content delivery partners, or anti-abuse services that help keep the site available and secure.
5. Purposes of Processing
We process personal data to operate the website, maintain its security, understand which pages are being used, improve layout and editorial clarity, respond to correspondence, maintain records of legal obligations, and enforce site terms when needed. We also use limited data to measure whether affiliate links and editorial content are functioning correctly, though that does not involve us receiving gambling account information from operators.
Where consent-based technologies are used, we process information to remember your choices and, if accepted, to evaluate performance and usage trends. We may also process data to investigate suspected misuse of the site, manage technical incidents, or defend legal claims.
6. Lawful Bases Under UK GDPR
Depending on the context, our lawful bases include legitimate interests, consent, legal obligation, and, where relevant, steps taken prior to entering a contract for service arrangements with suppliers. Legitimate interests cover operating a comparison website, keeping it secure, understanding readership behaviour in aggregated form, and responding to genuine enquiries. Where cookies or similar tools are not strictly necessary, we seek consent before using them.
You may withdraw consent for optional cookies at any time by changing your browser settings or using the consent controls made available on the site. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.
7. Affiliate Tracking and Referral Data
Casinotrell contains affiliate links. When you click one of those links, the destination operator or its tracking provider may register that the visit originated from our website. In many cases, this is done using identifiers embedded in the link or through cookies placed by the receiving service. We may receive aggregated reporting or conversion confirmation, but we do not receive your casino password, account balance, betting activity, or full customer file.
Affiliate reporting is used to understand commercial performance and maintain the business model of the site. It does not change our editorial independence policy. If you do not wish to be tracked for affiliate purposes, you may avoid clicking external links from our pages or review the privacy tools provided by your browser.
8. Cookies and Similar Technologies
We use a combination of essential and, where permitted, optional technologies. Essential cookies may help preserve consent settings, support security functions, or maintain basic interface state. Optional technologies may be used for analytics and site improvement where consent has been obtained. Full details are available in our Cookie Policy, which should be read together with this notice.
Browsers allow you to delete or block cookies. Doing so may affect convenience features, but core access to editorial content should remain available. Because browser controls vary, you should check the guidance for the device and browser you use most frequently.
9. Data Sharing
We may share personal data with service providers that help us host, secure, analyse, maintain, or administer the website. These providers are engaged under contractual controls where required and may only process data on our instructions unless they act as independent controllers in a specific context. Categories may include hosting companies, analytics platforms, email providers, security services, and legal or professional advisers.
We may also disclose information where required by law, court order, regulatory request, or to protect our rights, users, systems, or the public. We do not sell personal data as a standalone asset, and we do not share personal information with casino operators unless you independently interact with those operators yourself.
10. International Transfers
Some service providers used to operate the site may process data outside the United Kingdom. Where this happens, we seek to ensure that an appropriate safeguard is in place, such as adequacy regulations, standard contractual clauses, or another recognised transfer mechanism. Transfer arrangements are assessed in line with the sensitivity of the data involved and the technical function being performed.
If you would like more information about relevant safeguards, you may contact us using the privacy email address listed in this notice. We may redact confidential contractual details where disclosure is not legally required.
11. Data Retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, security, and accounting needs. Technical logs are generally retained for a shorter operational period unless needed for an incident review. Consent records may be kept for longer to demonstrate compliance. Email correspondence may be retained for as long as required to answer the request, manage follow-up, or defend legal interests.
Retention periods are reviewed periodically. Where data is no longer needed, we aim to delete it, anonymise it, or securely isolate it from routine use. Backups may persist for a limited period before scheduled overwrite.
12. Security Measures
We apply technical and organisational measures appropriate to the nature of the information we process. Those measures may include access controls, role limitation, provider due diligence, software updates, transport encryption where available, monitoring for abuse, and internal restrictions on who can handle correspondence or analytics data. No website can promise absolute security, but we work to reduce predictable risks.
If we become aware of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will respond in line with applicable law, including notification duties where required.
13. Your Rights
Under UK GDPR, you may have the right to request access to personal data we hold about you, request correction of inaccurate data, request erasure in certain circumstances, object to some processing, ask us to restrict processing, and request transfer of data where applicable. Rights are not absolute and may be limited by legal exceptions or competing obligations.
To exercise a right, contact privacy@casinotrell.com and describe your request clearly. We may ask for information needed to verify identity before releasing or amending data. We aim to respond within the timeframes required by law.
14. Complaints
If you have concerns about how we process personal data, we encourage you to contact us first so we can attempt to resolve the issue directly. You also have the right to raise a complaint with the UK Information Commissioner's Office if you believe your data has been handled unlawfully or unfairly.
Choosing to contact us first does not affect your right to approach the regulator. We will not disadvantage any user for raising a privacy concern in good faith.
15. Changes to This Notice
We may update this privacy notice to reflect legal changes, operational updates, new services, or improvements in the way the site works. When the change is material, we will revise the date of the page and publish the updated text here. Continued use of the site after an update means the revised notice will apply to future interactions.
If the changes materially affect consent-based processing, we will seek fresh consent where required rather than relying on silence.